Wave Manufacturing Inc ships to all Canadian provinces and any location in the continental United States. Although we will ship our products using any specified carrier the majority of our shipments are handled by Con-way Freight LTL. Once you have selected your product, you are then taken to a shipping quote manager that will ask for your zip code and it will provide the available shipping methods with pricing. From there you can complete your order or continue shopping. When your order is shipped you will receive an email with complete tracking information. If you do not receive this email please email sales@wavexercise.com with your order number and we will issue you the tracking numbers. Wave Manufacturing does insure every package and it is up to the customer to report any damage immediately or the following morning to the carrier and then to Wave Manufacturing. Wave Manufacturing does not authorize signature for delivery unless specified to do so by the customer. Wave Manufacturing is not responsible for lost time or cost associated with any freight carrier losing or damaging a product. Results of canceling a shipment after it has been shipped will result in you being charged to and from the shipping address. If you wish to cancel your order please notify Wave Manufacturing by 2:00pm EST so we have time to comply with your request.

Wave Manufacturing will ship by Con-Way Freight LTL. Con-Way Freight LTL offers inside deliveries, customer notification on all residential or commercial deliveries. Most LTL orders ship within 48 hours and generally take 2-4 working days. Any shortages or damage must be noted at the time of pickup or delivery on the bill of lading. Please call or email if you have any questions regarding this shipping method.

When you choose Con-way Freight, you're choosing peace of mind. With 25 years of experience in LTL excellence, Con-way Freight gives you confidence your shipments will arrive when and where you need them. Our network is optimized to meet your needs with exception-free, on-time and faster service you can depend on. With 13,000 Driver Sales Representatives and more than 365 operating locations, our mission is to deliver the best LTL shipping performance, including:

• Improved exception-free delivery due to less handling
• Reliable on-time service performance through a single network
• Faster transit times resulting in shorter supply chains, lower costs and increased efficiency
• More next-day and two-day delivery points than any other single carrier
• Guaranteed service for time-critical shipments

Whether shipping LTL freight within the U.S. or internationally, you'll get to market faster with Con-way Freight. Our shipping solutions help you succeed throughout the regions we serve:

• Contiguous U.S. - more than 365 operating locations ensure improved exception-free delivery, on-time service performance and faster transit times across the United States
• Canada - LTL shipping to and from the U.S. and major Canadian markets via 10 border crossing points
• Mexico - single-source solution for secure LTL shipments to and from the U.S. and major Mexican markets

Con-way Freight's best-in-class service offers tools, talents and time-savers to provide peace of mind. With Con-way Freight, you get:

• State-of-the-art online shipping tools including Tracking, Rate Quote and Electronic Bills of Lading for visibility and efficiency
• Seasoned professionals who understand and respond to your business needs
• 13,000 uniformed Driver Sales Representatives with the flexibility to provide a competitive advantage
• Dedication to customer satisfaction - backed by our industry-leading Net Promoter Score ® * of 39.6%

REFUSE SHIPMENT! If an item arrives and the package is visibly damaged, please refuse the item and make a note with the carrier. Please call 519-979-2268 ext. 206 or toll free 1-866-420-7546

Free Shipping apply to items sold and shipped inside the continental united states or Canada In the event that you are in a remote or beyond carrier location, additional charges may apply.

Purchases may be returned for a full refund (less shipping and handling) within 31 days of receiving the item(s). 15% restocking fee will apply. PLEASE NOTE: All merchandise for return must be in new condition, sealed in its original packaging. Shipping costs associated to the return are the customer's responsibility.

Refunds may take up to 14 days. In the event that we have shipped an incorrect item, Wave Manufacturing will be responsible to cover shipping and handling costs.

In order to return a product, you must obtain a return authorization number. In order to do so, please e-mail sales@wavexercise.com with the following information:

Subject line: Return authorization number

Body of e-mail: Please include your full name, order number and reason for return request.